I had inadvertently locked my keys in my truck by hitting the door lock button with my hand as I exited my truck.
I've had two bad experience with Them. The second time I called my AAA and they estimated it an hour. but it ended up two hours and 15 minutes. And then we asked why it took so long and they said they had to stop An see a friend that was in the area before they came and they said they didn't think I would mind. Like really. I went to AAA and told them and they said they would look into it
Paul from HWY 10 Towing is a complete professional and all around GREAT guy!!
I called AAA for assistance. They dispatched HWY 10 Towing. I was inside my truck within 30 minutes of making the call.
My husband knows about cars.. obviously more than some people who work here. When a tow driver came to pick up a vehicle through AAA from our home. My husband specifically said you should bring a flat bed. When "the employee" showed up he did not have a flat bed. My husband went on to tell him that he was surprised that he didn't and went and physically showed this guy the tires and explained why the way he was trying to tow the car would be a mistake and the guy said "eh, should be fine" and went on his way to hook up the car to the tow truck. After leaving he showed up to the shop that was going to fix the car and the car was smoking from the front wheels! Even the shop said this guy is at fault!! This "employee" has so much shame that he doesn't even want to admit to his wrong doings! Decide what you must on this place, but I highly recommend someone more reliable who cares about the customers and their m company!
If customer service is your goal you have the right man on the job.
My experience at Hwy 10 was not planned. Fortunately for me, they were able to get my car in almost immediately for an oil change. The techs were fun and respectful. I will definitely be back!
Do NOT trust this company with towing!! They either have incredibly dishonest, incompetent or both people. A vehicle that was towed was damaged because of either pure laziness by the driver, or not willing or simply not knowledgeable enough to go get a flatbed when needed, even when told there were no caliper blots in the caliper and it appeared to be seized. I brought the driver to the wheel with a flashlight to make sure he understood what I was telling him. He says I never did that, when even my small child remembered it! OK, let's pretend that I am the one not telling the truth and the driver is. Now we have a tow truck driver that doesn't see all the smoke barreling out of the vehicle he is towing! Like I said they are either dishonest, incompetent or both people. I'm happy to know that AAA is now considering dropping the contract with them. They will lose way more money this way than the honest way!
I highly recommend using HWY 10 for any of your roadside assistance.
Hwy 10 Minnoco Car Care is a US Gas Station based in Coon Rapids, Minnesota. Hwy 10 Minnoco Car Care is located at 11580 Hanson Blvd NW, Coon Rapids, MN 55433, USA.
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